Fix common problems
Quick fixes for the questions we hear most.
When you're done
Solve the problem or know exactly what to send support.
On this page
My product cost looks too high or too low
- Check the unit. 8 entered against a supply in pounds means 8 pounds. See Units and conversions.
- Check the supply's unit cost is per unit, not per pack.
- Open the cost to make page and look for a line much bigger than the rest.
My stock didn't change
- Planning, quotes and purchase orders never change stock. Mark the order as made, or check in the purchase order.
- If the order uses a product without a saved cost to make, there's nothing to take out. Save the cost to make first.
A calculator shows a lock
During the 7-day trial, 2 calculators per studio are open. The rest unlock when your paid plan starts.
I can't log in
- Use Forgot password on the login page. The email can take a few minutes, so check spam.
- If you signed up with Google, use Continue with Google.
Something looks broken
Refresh the page. If it's still wrong, go to Help & Account > Support and tell us the page, what you clicked and what you expected. A screenshot helps a lot.
Was this guide helpful?
Related guides
Materials & stock
Units and conversions
Pick units that match how you measure, and the math takes care of itself.
3 min read
Making orders
Mark it as made
When an order is finished, mark it as made. The materials come out of stock once, and only once.
3 min read
Getting started
Free trial, beta and paid plans
What's included in the 7-day free trial, the beta, and a paid plan.
3 min read
Still stuck?
Send us a note. A real person who uses the app will get back to you.