Refund Policy

1. Who We Are

Craftproof LLC, doing business as Craft Stock Studio (“Craft Stock Studio,” “we,” “us,” or “our”), provides subscription-based software for makers to organize inventory, costs, products, production, customer work, and related business workflows.

For refund or billing assistance, please use our Contact/Support page at craftstockstudio.com/contact.

3. How to Request a Refund

To request a refund, go to craftstockstudio.com/contact and submit a support request. Select “Subscription, billing, or refund” when prompted and use the email address associated with your Craft Stock Studio account.

Please include:

• the email address associated with your Craft Stock Studio account;
• the date of the charge; and
• a brief statement that you are requesting a refund under the 7-day money-back guarantee.

Please do not include card numbers, bank-account information, passwords, API keys, or other sensitive payment credentials in your request. We may ask for reasonable information to locate and confirm the subscription payment. We do not require you to provide a reason for an otherwise eligible refund request.

4. Refund Processing and Access After Approval

If your request is eligible, Craft Stock Studio will submit the full refund to the original payment method within 48 hours after approval. Your bank, card issuer, or payment provider may take additional time to post the refund to your account.

When a refund is approved, your Craft Stock Studio subscription and access to the workspace will end at that time. You should export or retain any business information you need before your access ends.

5. Cancellations

You may cancel your monthly or yearly subscription through the billing controls made available in your Craft Stock Studio account. If you need help with cancellation, use our Contact/Support page.

When you cancel, future renewal charges should stop, and you will retain access through the end of your current paid billing period unless we tell you otherwise at the time of cancellation.

6. What the Guarantee Does Not Cover

Except where required by applicable law, the 7-day money-back guarantee does not apply to:

• subscription renewals or subsequent charges after the first subscription payment;
• requests submitted more than 7 calendar days after the first payment;
• prorated refunds for unused time after a cancellation;
• payments that cannot be verified as belonging to the requesting account; or
• charges caused by a customer’s failure to cancel before a renewal date.

Nothing in this policy limits any non-waivable consumer right that may apply to you under applicable law.

7. Billing Questions and Payment Disputes

If you believe a charge is incorrect or need help with a billing issue, please contact us first through the Contact/Support page. We will make a good-faith effort to review and resolve the issue promptly.

Contacting us first does not limit any right you may have to dispute a charge with your payment provider or under applicable law. If a payment dispute or chargeback is opened, we may suspend access while the matter is reviewed, where permitted by law and consistent with the status of the subscription.

8. No Business, Financial, or Profit Guarantee

Craft Stock Studio is a software tool. It may help you organize information and estimate costs, prices, margins, inventory needs, and business workflows, but it does not provide financial, tax, legal, accounting, or business advice.

You remain responsible for reviewing the information you enter and for making your own decisions about pricing, production, inventory, taxes, customer commitments, purchases, and business operations. We do not guarantee that use of Craft Stock Studio will produce sales, profits, cost savings, business growth, or any particular financial outcome.

To the fullest extent permitted by law, the refund described in this policy is your remedy for an eligible first-payment refund request. Craft Stock Studio is not responsible for lost profits, lost revenue, lost business opportunities, data-entry errors, inventory decisions, customer disputes, tax obligations, or other indirect or consequential financial losses arising from use of the service.

9. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be posted on Craft Stock Studio with a revised “Last updated” date. Changes will apply prospectively unless applicable law requires otherwise.