Customer messages and follow-ups
Ready-made messages for approvals, deposits, pickups and follow-ups. Nothing is sent until you press send.
When you're done
Send a polished update in under a minute.
Use a template
Go to Sales > Customer Messages
Pick a built-in message
Design approval, quote reminder, deposit request, ready for pickup, shipping update and more.
Preview or Save / customize
Change the wording once and reuse it.
Where messages come from
Messages fill in the customer name, order number and your business name. Set your reply-to email and signature in Settings > Communication Settings so replies come to you.
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